Transportation Services

Transportation is often a barrier to employment for people with disabilities. Winona ORC provides fixed route curb to curb transit services and averages over 600 rides on a weekly basis. We operate four buses in Winona, Lewiston, St. Charles, and the surrounding area and are capable of providing transportation for people in wheelchairs. We collaborate with other local organizations, such as Winona DAC and Benedictine Heights, by providing transportation for their clientele. 


 

 Notifying the Public of Rights Under Title VI

 Winona ORC operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act.  Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Winona ORC.

For more information on Winona ORC’s civil rights program, and the procedures to file a complaint, contact 507-452-1855, (TTY 507-452-9041); email [email protected]; or visit our administrative office at 1053 East Mark Street, Winona, MN 55987  

 A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE Washington, DC, 20590.

 If information is needed in another language, contact 507-452-1855.


 

How to file a Complaint

Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by the Winona ORC may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. Winona ORC investigates complaints received no more than 10 days after the alleged incident. Winona ORC will process complaints that are complete.

Once the complaint is received, Winona ORC will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office. Winona ORC has 10 days to investigate the complaint. If more information is needed to resolve the case, we may contact the complainant. The complainant has 10 business days from the date of the letter to send requested information to the investigator assigned to the case.

 If the investigator is not contacted by the complainant or does not receive the additional information within 10 business days, we can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.

 After the investigator reviews the complaint, she/he will issue one of two (2) letters to the complainant: a closure letter or a letter of finding (LOF).

  • A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed.
  • A letter of finding (LOF) summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member(s), or other action will occur.

If the complainant wishes to appeal the decision, she/he has 10 days after the date of the letter or the LOF to do so. A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.

 If information is needed in another language, then contact 507-452-1855.

Click here for the Title VI Complaint Form.